Thanks for shopping at Gounigo.in! If you are not entirely satisfied with your purchase, we're here to help.
We put a lot of heart and soul into making that perfect product for you. We hope that before you consider returning your purchase, think of someone else who might love to receive it as a gift! In the rare event that you don’t like what you see, or you change your mind about your purchase, you are welcome to return your package within 3 days of delivery. Custom/bespoke orders and personalized/monogrammed items cannot be returned or exchanged.
Return Defective Items: Please inspect your package as soon as it arrives. We stand by the quality of our products. Each item is inspected before shipping. However, mishaps can unfortunately occur during shipping/handling. Should there be a rare occurrence of a damaged/defective/wrong product, please email us pictures within 3 days of receiving the package. We will take care of the rest. To be eligible for Return / Exchange, kindly follow the below-mentioned guidelines: Your item must be unused and in the same condition that you received it. Your item must be in the original packaging (i.e. box & bag) Your item needs to have the invoice or proof of purchase.
Cancellations: Cancellation is applicable only before the shipping of the item. An order cannot be cancelled if the order has already been shipped. However, the exchange will still be applicable according to our policies.
We put a lot of heart and soul into making that perfect product for you. We hope that before you consider returning your purchase, think of someone else who might love to receive it as a gift! In the rare event that you don't like what you see, or you change your mind about your purchase, you are welcome to return your package within 3 days of delivery. Custom/bespoke orders and personalized/monogrammed items cannot be returned or exchanged.
Return Defective Items: Please inspect your package as soon as it arrives. We stand by the quality of our products. Each item is inspected before shipping. However, mishaps can unfortunately occur during shipping/handling. Should there be a rare occurrence of a damaged/defective/wrong product, please email us pictures within 3 days of receiving the package. We will take care of the rest.
To be eligible for Return/Exchange, kindly follow the below-mentioned guidelines:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging (i.e. box & bag).
- Your item needs to have the invoice or proof of purchase.
Cancellations: Cancellation is applicable only before the shipping of the item. An order cannot be cancelled if the order has already been shipped. However, the exchange will still be applicable according to our policies.
Returns and Exchange for products bought during sale.
- Exchange for products bought during sale are not accepted.
- Returns for products bought during sale. If you wish to return all the products bought during sale, we will share store credits which will be valid for 90 days from the date of credit issued. You can buy anything from our store with the credits within 90 days. If you wish to return partial order of the combo bought during sale, the current price of the products kept by the customer will be charged, and the remaining amount will be returned after we receive the items returned in our warehouse.
For example, if you buy a combo of two products each priced at ₹1200 and ₹1000 respectively, with a total price of ₹2200, but due to a clearance sale, it's available at ₹2000. Later, you wish to return one item of the combo priced at ₹1000. Since the product that you want to keep is individually available for ₹1200, we will deduct the ₹1200 from the ₹2000 paid and refund ₹800 as store credits, which will expire within 90 days. Please note that the products bought under any sale, if the customer wants to return, he/she will have to send the product back at his/her own cost. Store credits will be share after the product has been returned and successfully delivered in our warehouse.
