Thanks for shopping at Gounigo.in! If you are not entirely satisfied with your purchase, we're here to help.
We put a lot of heart and soul into making that perfect product for you. We hope that before you consider returning your purchase, think of someone else who might love to receive it as a gift! In the rare event that you don’t like what you see, or you change your mind about your purchase, you are welcome to return your package within 3 days of delivery. Custom/bespoke orders and personalized/monogrammed items cannot be returned or exchanged.
Return & Exchange Policy
1. For Damaged, Defective, or Incorrect Products - Returns or Exchanges:
We take great care to ensure every product is thoroughly inspected before dispatch. However, in the rare event that you receive a damaged, defective, or incorrect item, please inspect the package upon delivery and notify us within 3 days by emailing clear photos to our customer care team.
To be eligible for a return or exchange in such cases:
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The product must be unused and in its original condition
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It must be returned with original packaging (Original box, and Courier bag)
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Original shipping Label should be present.
Once approved, we will arrange for a replacement or initiate a refund at no additional cost.
2. For Non-Defective - Returns or Exchanges (Size/Preference Changes):
In cases where the product delivered is not defective or damaged, and the customer wishes to initiate a return or exchange due to reasons unrelated to quality or product issues (such as change of mind, size, or preference), we are happy to assist. However, a Reverse logistics cost + Handling fees of ₹150 will be charged. This amount will either be deducted from the refund amount or charged separately in the case of an exchange.
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To be eligible for a return or exchange in such cases:
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The product must be unused and in its original condition
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It must be returned with original packaging (Original box, and Courier bag)
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Original shipping Label should be present.
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3. Return and Exchange terms
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Sale Item Returns: Items must be unused, in their original packaging. Custom, personalized, and sale items (including BOGO promotions) are final sale and cannot be returned/exchanged.
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Want to return or exchange an item? If your product is perfectly fine but you’ve changed your mind, picked the wrong size, or prefer something else, we’ve got you covered! Because our courier partners charge us ₹300 for return pickups, we ask customers to share this cost. Rs 150 reverse logistics and handling fee will apply, which we will either deduct from your refund or charge separately for an exchange.
- For Refunds: The ₹150 fee will be deducted from your final refund.
- For Exchanges: The ₹150 fee must be paid before your new item is dispatched.
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